Harrier Signals subscription terms

These terms govern the free trial and any separately ordered paid subscription. Your order records the product, coverage, price and version you accept. The trial does not convert automatically. A paid subscription is monthly and can be cancelled as described below. Clause 13 limits each party's liability, subject to liabilities that cannot legally be limited.

1 Parties and eligibility

1.1 We are User Solutions Limited, trading as Harrier Signals, registered in England and Wales with company number 06359733. Our registered office is Belmont Suite, Paragon Business Park, Chorley New Road, Horwich, Bolton, BL6 6HG. Our VAT number is 937473883 and ICO registration reference is ZC239532. Contact us at hello@harriersignals.co.uk or the registered office.

1.2 You are the company or limited liability partnership named in the accepted order. The service is for incorporated business customers registered at Companies House, acting wholly for business purposes. It is not offered to consumers, sole traders or ordinary partnerships. The person accepting confirms authority to bind you. We verify the legal entity before the first reading.

1.3 An Order is our written confirmation of your accepted trial or paid order, including the product description and methodology version shown at acceptance, coverage and supported sites, recipients and any permitted group companies, prices, billing dates and terms version. We send it by email in a form you can retain. A new paid Order is required after a trial; silence or continued receipt of messages is not acceptance.

2 Free trial

2.1 Where a trial is offered, it lasts fourteen days. No payment method is required to start it. It begins when the initial reading is ready and accepted for delivery to your verified address after setup and acceptance. The confirmation records the actual start time and end time, fourteen days later. The three readings are scheduled at the start, six days later and thirteen days later.

2.2 If our fault prevents a scheduled trial reading being delivered, we restore it and extend the trial by the time lost. We confirm the revised end time. There is one standard trial per legal entity and product. A minimal company-number and product record may be retained to apply this rule, as explained in our privacy notice.

2.3 You or we may end a trial at any time by notice to the other. Otherwise it ends at the confirmed time and readings stop unless you have separately placed a paid Order. No card is charged without that Order. Operational account data is removed under clause 11 and the privacy notice, subject to their stated exceptions.

3 Service and coverage

3.1 We provide the weekly business briefing described in your Order by email. Each issue identifies the sources checked, relevant publication or event dates where available, retrieval dates and material limitations. It distinguishes a quiet period from an unavailable or stale source. We exercise reasonable care and skill in collection, matching, analysis and presentation.

3.2 Regional coverage is a straight-line circle of thirty miles around the centre of your selected postcode district, as recorded in your Order. It is not measured from your street address and is not driving distance. Events are located by the relevant operating site; a registered office alone is not treated as an operating location. National coverage means the countries expressly named in your Order, not every part of the UK.

3.3 Estate coverage consists of the confirmed sites and estate band in your Order. Each confirmed care-home site is its own centre: the service evaluates the area within the radius selected from the offered range around that site. It does not use one central postcode for the group. The Order records the supported radius range, selected radius for each site, measurement method, any site limit, unsupported sites, countries and price. Estate pricing bands are separate from these per-site catchments. There is no promise of unlimited sites unless the Order expressly provides it. Unsupported sites are identified; we do not silently count them as monitored. Adding sites beyond the agreed band requires a new scope and price accepted before charging.

3.4 We intend reports to concern positively matched incorporated organisations and business premises. We identify material matching gaps and uncertainty. Company registration does not prove a source statement correct and does not guarantee that every company-related fact falls outside personal-data law. We do not offer monitoring or profiling of natural persons.

3.5 A coverage change takes effect from the next eligible issue after confirmation and does not create retrospective alerts. A paid plan change requires confirmation of the new scope, price, any proportionate charge or credit and effective date before it takes effect. No guaranteed response time, historical coverage or telephone support is included unless expressly stated in the Order. This does not reduce our reasonable-care obligation or the remedies below.

4 Fees and introductory pricing

4.1 Fees are in pounds sterling, per product and plan, monthly in advance. The Order and checkout show the monthly price, VAT and total, amount due now, first payment date and subsequent billing frequency. We supply invoices through our billing arrangements. Stripe processes payment; we do not store full payment-card numbers or security codes, but may receive limited billing details and card brand and last four digits.

4.2 An eligible subscription whose first successful subscription payment occurs before 00:00 on 1 January 2027, Europe/London, receives its accepted introductory price for twelve months from that payment, while that subscription continues. A trial, checkout submission or failed payment does not secure eligibility. Where payment is deferred to the end of a trial, that later successful payment determines eligibility. Checkout must show the applicable outcome if the first payment will fall after the cutoff.

4.3 The first renewal on or after the twelve-month anniversary moves to the regular monthly price disclosed in the accepted Order. We give at least thirty days' written notice. If that notice is late, the introductory price continues until the first renewal at least thirty days after notice. A general price increase cannot replace the disclosed regular price at that first post-introductory renewal.

4.4 Thereafter a regular-price change applies only at a renewal at least thirty days after written notice. You may cancel before it takes effect. During the introductory period a plan change within the same product uses the applicable introductory price disclosed and accepted for the new plan for the unexpired period only. It does not restart the twelve months. A new product or cancelled-and-restarted subscription does not obtain a new introductory entitlement; any continuation offer must be expressly confirmed.

4.5 If you order before the trial ends, the first payment is scheduled for the confirmed trial end and no subscription fee is due on the order date. You may cancel that paid Order before the first payment is taken, without charge, using the routes in clause 6.2. If you order afterwards, payment is due on acceptance and readings resume from the next eligible weekly issue. A failed initial payment follows clause 5; paid readings do not start until it succeeds. No paid subscription starts merely because you received a trial reading.

5 Failed payments

5.1 If a renewal payment fails, we notify you promptly and may retry during the following seven days. Readings continue during those seven days. If it remains unpaid at the end of seven days, we suspend readings and access requiring a paid subscription. We give the failure, suspension and final termination dates in the notice. If still unpaid thirty days after the first failure, the subscription ends.

5.2 We do not create further recurring charges while suspended. On recovery within thirty days, we adjust the unpaid charge so you do not pay for the suspended period, credit or refund any excess collected, and confirm the revised amount and next billing date. We may charge proportionately for the initial seven days when service continued. Restarted service is billed in advance from its restart date. You do not owe back-subscription charges for a period in which we suspended delivery. Statutory or contractual debt claims remain subject to these adjustments.

5.3 A renewal failure cured within thirty days preserves the existing introductory entitlement but does not extend its original expiry date. For a failed first payment, clause 4.2 still determines whether any introductory entitlement arises. After termination, any new subscription needs a new Order and the price then offered. We give you a cancellation route that does not depend on successful payment or account access.

6 Refunds and service interruptions

6.1 You may cancel and request a refund of your first paid subscription month's fee, including the VAT charged on it, within thirty days after your first successful subscription payment. No reason is required. This offer is available once per customer legal entity across Harrier Signals products; where several products are first purchased together it covers their first-month fees. We stop the refunded subscriptions when the request is accepted and make the refund to the original payment method within fourteen days. This offer does not restrict other remedies.

6.2 Ordinary cancellation outside clause 6.1 takes effect at the end of the period already paid for, with no further renewal and no refund merely for unused voluntary access. You may cancel through the account or billing page, or by email if that route is unavailable. We confirm the effective date. A cancellation may be reversed before it takes effect without restarting the introductory period.

6.3 If a source becomes unavailable or a report is materially unreliable, we tell you promptly what is affected and may suspend the affected content while checking it. We may use a materially equivalent lawful replacement source. We must not represent an unavailable source as a quiet week.

6.4 If a material part of the agreed briefing cannot be supplied, you may cancel the affected subscription immediately on notice. We refund the prepaid fee attributable to the period from the material loss of functionality to the paid-period end, less any refund already made for that period. The daily proportion uses the actual days in that billing period. You do not have to wait for a permanent source withdrawal. We do not continue charging for an affected subscription lacking a material part of its agreed functionality unless you expressly accept a defined reduced service and price. We resume normal charging only after restoration and notice, or your accepted replacement Order.

6.5 Refunds, credits and cancellation rights here are additional to any legal remedy for breach. We do not make a service credit your exclusive remedy, and we do not refund twice for the same period and loss.

7 Ending or suspending for other reasons

7.1 Either party may end the affected Order for the other's material breach that is not remedied within fourteen days after written notice identifying the breach and remedy. Immediate suspension is permitted to prevent a reasonably identified security risk, unlawful use or serious unauthorised disclosure; we limit its scope and duration and explain it unless legally prohibited. An irremediable material breach may justify immediate termination on notice.

7.2 We may discontinue a subscription for convenience on at least thirty days' notice and refund any prepaid period after it ends. We cannot use that right merely to evade the agreed introductory price. Accrued rights remain. On termination, readings stop and operational account information follows the privacy notice. Clause 9's archival licence and clauses that by their nature should survive, including confidentiality, payment adjustment, liability and dispute provisions, continue.

8 Responsibilities and confidentiality

8.1 You may use reports for your internal business purposes and share them with your directors, employees, professional advisers and contractors who need them for those purposes and are bound to protect them. Other group legal entities may receive them only if named as permitted recipients in the Order or later agreed in writing. You remain responsible for their use under these terms.

8.2 You must not resell, publish or redistribute reports, build a third-party service from them, or use them to identify, contact, profile or decide about an individual. This does not prevent obtaining professional advice, making a lawful report to an authority, or using independently obtained public-source material under its own terms. You remain responsible for the lawfulness of any business outreach prompted by a report.

8.3 Keep delivery addresses and access links secure, notify us of suspected unauthorised access, and do not probe, interfere with or overload our systems. Do not submit personal or confidential information that is unnecessary for the agreed corporate monitoring service.

8.4 Each party protects the other's confidential business information with reasonable care and uses it only to perform or use the service or exercise rights under this agreement. Permitted disclosures include necessary staff, service providers, insurers and professional advisers under confidentiality duties, and legally required disclosures. Information already public without breach, lawfully known, independently developed or lawfully obtained without restriction is excluded. Give advance notice of compelled disclosure where lawful and practicable. Public source facts do not become confidential merely because we cite them.

8.5 We will not identify you publicly as a customer, publish an attributed testimonial or disclose your estate or coverage choices for publicity without your prior written agreement.

9 Intellectual property

9.1 We or our licensors retain rights in the service software, methodology, report format and protectable selection and arrangement. Underlying records can carry publisher copyright, database rights and licence conditions; access to public facts does not remove those rights. We identify sources and required attributions.

9.2 We grant you a non-exclusive licence to use lawfully supplied reports for the permitted internal purposes during the trial and subscription. After they end, you may keep and internally consult reports already received for your business records, subject to clauses 8 and 9 and applicable source restrictions identified when supplied. You may not sell or distribute that archive. If continued retention of particular third-party material becomes unlawful, we explain the issue and provide a corrected or reduced lawful copy where reasonably possible.

10 Accuracy and decisions

10.1 A Source Fact reports what a named source recorded at the stated event, publication and retrieval times. A Harrier Assessment is our interpretation using the identified methodology version and cited Source Facts. It is not a regulator's finding, a credit rating, or a prediction that an organisation is unsafe, insolvent, unlawful or likely to close.

10.2 Sources can be wrong, incomplete, delayed or subsequently corrected. We do not guarantee detection of every event or the accuracy of a third-party record. We remain responsible for exercising reasonable care and skill in our own extraction, matching, analysis and presentation.

10.3 Before a decision with material consequences, check the linked source, relevant dates and limitations and obtain appropriate advice where needed. Do not use a report as the sole basis for such a decision. A failure to take reasonable steps may affect recoverable loss only to the extent required by applicable causation and mitigation principles. It is not an automatic condition excluding every claim against us.

10.4 Report suspected errors to hello@harriersignals.co.uk. We investigate promptly, suppress a disputed assessment while checking it, correct our own material errors and notify affected recipients. We cannot amend the publisher's register but will help identify its correction route. A dispute about the source does not remove our responsibility for accurate presentation or applicable personal-data rights.

11 Personal data

11.1 Our privacy notice at https://harriersignals.co.uk/privacy explains our controller processing of account and contact details, order evidence, billing references, security information and public-source material. We normally act as an independent controller for these purposes. Contract labels do not decide the legal role: any proposed processing solely on your instructions must be assessed and, where applicable, covered by an Article 28 agreement before it begins.

11.2 Reports are designed to focus on incorporated organisations and exclude natural-person names and direct personal contact details. Some source collection, filtering, matching and historical records can nevertheless involve personal data. The privacy notice explains this and is not a consent request or a waiver of rights. We do not use email open pixels or click tracking. Optional marketing choices are separate from necessary service messages.

11.3 Operational account and coverage data is normally deleted within ninety days after the final relevant trial or subscription ends. Separate legal evidence, tax records, minimal suppression records and necessary legal holds follow the specific periods in the privacy notice. Deletion does not mean every record is immediately or irreversibly anonymous; access-restricted backup copies expire under the applicable disclosed backup schedule.

12 Feedback and non exclusivity

12.1 Feedback is voluntary. You permit us to use it to improve the service. We do not disclose identifiable feedback publicly without your agreement; removing a name alone does not necessarily anonymise it. Your confidential information remains protected. We do not promise to implement suggestions.

12.2 The service and coverage are non-exclusive. We may supply other businesses, including competitors. You may use other services and have no minimum subscription beyond the agreed monthly period.

13 Liability

13.1 Nothing excludes or limits either party's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. Nothing removes our duty to exercise reasonable care and skill.

13.2 Subject to clause 13.1, each party's total aggregate liability arising from or connected with this agreement, whether in contract, tort including negligence, misrepresentation, breach of statutory duty or otherwise, for events allocated to a Contract Year is limited to the greater of £10,000 and 150% of Relevant Annual Fees. The same £10,000 minimum applies during a free trial and where no fee has been paid.

13.3 A Contract Year is each successive twelve-month period starting on the first trial start under this agreement, or first paid-service start if there was no trial. All Orders for the same customer legal entity under this version share those Contract Years and the single annual aggregate cap; additional products do not create additional caps. A separate agreement expressly stating otherwise is unaffected.

13.4 Relevant Annual Fees means the greater of (a) fees paid or payable, excluding VAT, for all Orders under this agreement in the Contract Year, after refunds and credits, and (b) twelve times the combined recurring monthly fees, excluding VAT, for those Orders in force immediately before the event giving rise to the claim. If the event is a series, use the first event. For a trial with no paid Order in force, limb (b) is zero. This calculation annualises recurring fees; it does not make an annual fee payable.

13.5 Related claims arising from the same originating act, omission or a series of connected acts or omissions are allocated to the Contract Year of the earliest such event. Unrelated events in later Contract Years have their own annual cap. Claims made after termination remain allocated to the year of the event; a post-termination breach is allocated to the last Contract Year in which service was provided. This clause does not shorten the statutory time for bringing a claim.

13.6 Subject to clause 13.1, neither party is liable for indirect or consequential loss. A loss is not excluded merely because it is described as profit, revenue, opportunity, goodwill or data loss: if it is legally recoverable direct loss, it remains subject to the cap. Reasonable direct costs of correcting a report, obtaining a substitute service or restoring data are not automatically excluded. There is no double recovery for the same loss.

13.7 The cap does not excuse payment of properly due subscription fees or repayment of sums expressly due as refunds or credits under these terms. These payment obligations do not consume the liability cap. Other claims, including confidentiality, personal-data and permitted-use claims, are subject to the cap except where clause 13.1 applies. There is no separate unlimited customer indemnity.

14 Notices and changes

14.1 Send notices to hello@harriersignals.co.uk or our registered office. We send notices to your nominated account email or registered office. Email notice takes effect when delivered without an error response; if sent outside a working day in England it takes effect on the next working day, except an automated cancellation confirmation may specify an earlier effective cancellation. Tell us promptly if your notice address changes. These rules do not govern service of court proceedings.

14.2 Price and source changes are governed by clauses 4 and 6. Other material changes to an existing contract require express agreement; a website update alone does not amend it. New Orders may use an updated terms version disclosed before acceptance. Neither party may transfer this agreement without the other's consent, not unreasonably withheld, except a transfer required by law.

15 Agreement and law

15.1 The accepted Order and these terms form the agreement. An Order prevails only for its expressly recorded product, coverage, recipient, price, billing or expressly agreed variation details; otherwise these terms prevail. The captured product description and methodology explain the service and cannot silently remove these remedies. Other website pages, privacy notices and historical pilot or founding terms do not add separate contractual exclusions.

15.2 Neither party relies on a statement not included in the agreement, but this does not exclude fraud or any liability that cannot reasonably or lawfully be excluded. If a provision is unenforceable, the remainder continues so far as lawful. A delay in enforcing a right is not a waiver. No person other than the parties may enforce the agreement under the Contracts (Rights of Third Parties) Act 1999.

15.3 English and Welsh law governs the agreement and related non-contractual obligations. The courts of England and Wales have exclusive jurisdiction. The service does not authorise either party to disregard mandatory laws applying to its activities.

16 Acceptance and order record

16.1 Before a trial starts, the authorised person must affirmatively accept these terms using an unticked acceptance box or an equivalent recorded acceptance. Paid checkout requires a fresh affirmative acceptance of the terms version and paid Order. We accept an order when we issue the written confirmation. We do not issue a trial reading until entity verification, email verification and acceptance are complete. An unsuccessful or rejected order is not an accepted subscription.

16.2 The acceptance box identifies the customer, confirms the person's authority and links the exact terms. The privacy notice is provided separately for information. An optional marketing consent box is unticked, separate and not a condition of service. We keep proportionate acceptance evidence, being the verified work email address, the customer's legal name and company number, the timestamps of acceptance and confirmation, and the exact terms, product and offer versions shown. We do not ask for the accepting person's name or job title.

16.3 The Order records: customer legal name and number; verified delivery address; product and plan; countries and coverage centre or confirmed site list and estate band; unsupported sites and comparison radius where relevant; authorised recipients/group entities; delivery address; trial start and end; accepted terms, product and methodology versions; monthly fee, VAT and total; amount due today; first-payment date; introductory eligibility and expiry rule; disclosed regular price; billing frequency; refund offer; cancellation route; and acceptance and confirmation timestamps. An unpopulated template is not an Order.

Version HS 2026-09-15.2, in force from 15 September 2026. This is the version named on the trial and subscription forms. We keep superseded versions and send the text of the one you accepted on request.